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At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You’ll Do

• Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide : Scheduling / status updates, waiter updates, and payment requirements
• Educate customers on Product, Tesla App, and answer any questions using customer friendly language
• Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
• Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
• Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
• Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
• Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
• Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly

What You’ll Bring

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

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