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Digital Solutions Specialist | German
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UndutchablesUtrechtAre you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can support clients, share your expertise, and collaborate with global teams? If yes, we’ve Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can support clients, share your expertise, and collaborate with global teams? If yes, we’ve got the perfect role for you!As a Digital Solutions Specialist, you’ll empower top-tier global brands with a cutting-edge SaaS tool designed to revolutionize digital asset management. You’ll be the trusted advisor clients turn to, ensuring seamless user experiences and delivering high-quality support to meet their needs.
What You’ll Be Doing
Client Support (60%)
- Act as the primary point of contact for international clients, addressing their questions and troubleshooting issues via email, chat, or calls.
- Manage the functional mailbox to prioritize and resolve support requests efficiently.
- Dive deep into software functionality, data access, and integrations to provide expert solutions.
Client Enablement (20%)
Training & Onboarding (10%)
Continuous Learning & Collaboration (10%)
A Day in the Life
Who You Are :
Bonus Points :
You are ideally available 40 hours a week. Minimum 32 hours a weekYou have to be located in the Netherlands for this role. The team is located in Hengelo, the role can be performed mainly remote, but there needs to be openness to travel to Hengelo here and there.