Front office night supervisor ftpt Vacatures in Utrecht

The Assistant Front Office Manager is a crucial position within a hotel or hospitality establishment, providing essential support to the Front Office Manager in overseeing the day-to-day operations of the front desk and guest services. Here's a comprehensive job description for this role :

Key Responsibilities :

• Guest Service Management : Assist in managing the front desk and guest service operations to ensure exceptional service delivery and guest satisfaction. Handle guest inquiries, requests, and complaints in a professional and efficient manner.
• Team Supervision : Supervise and support front desk staff, including receptionists, concierge, and night auditors. Provide guidance, training, and performance feedback to ensure a high level of productivity and service quality.
• Front Desk Operations : Oversee daily operations at the front desk, including check-in / check-out procedures, room assignments, reservations, and payment processing. Ensure accuracy and efficiency in all front office tasks.
• Room Inventory Management : Monitor room availability and occupancy levels. Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guest arrivals.
• Financial Management : Assist in managing front office budgets, including payroll, expenses, and revenue targets. Implement cost-control measures to optimize profitability.
• Quality Assurance : Maintain high standards of cleanliness, safety, and guest satisfaction throughout the front office area. Conduct regular inspections and audits to identify areas for improvement.
• Training and Development : Facilitate training programs for front desk staff to enhance their skills and knowledge in guest service, hospitality procedures, and use of hotel management systems.
• Collaboration : Work closely with other hotel departments, such as housekeeping, sales, and food & beverage, to ensure seamless communication and coordination of guest services.
• Reporting : Prepare daily, weekly, and monthly reports on front office performance, occupancy rates, revenue, and guest feedback. Use data to identify trends and implement strategies for improvement.
• Emergency Response : Act as a point of contact during emergencies or crisis situations, following hotel procedures and protocols to ensure the safety and well-being of guests and staff.

Qualifications :

Working Conditions :

Criteria to apply :

Applicants must be local citizens or possess a valid work permit.

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Are you a Local Aruba citizen, or are you in possession of a work permit?

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