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Supervisor Sales Support Export
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International Sales Support Supervisor
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IQ SelectZaltbommel, Gelderland, The NetherlandsSupervisor Sales Support Export
ICL GroupWaardenburg, Gelderland, NetherlandsICL Growing Solutions is the global leading company in specialty plant nutrition products and solutions in the Turf & Ornamental market with strong brands such as Osmocote, Peters, Universol Greenmaster, Sierrablen Plus, ProTurf and H2Pro. We create an impact for a sustainable future with advanced technologies and strong brands that green the world. The T&O business unit has set ambitious growth plans for the emerging markets across the globe.
About the Job
As the International Sales Support Supervisor, you will be responsible for the sales support and customer service for the Export region which includes Eastern Europe, Asia, Africa, and Middle East. You will work in close contact with your team members and the International Sales managers to serve our distributors in many countries across the globe.
Responsibilities
- Lead a team of Sales Support assistants / Sales Support coordinators (4 FTE)
- Responsible for the processes surrounding orders and customers for the Export regions / countries
- Develop the skill set of the Sales Support Export Sales Team
- Ensure high level of service and “customer friendly / focused” attitude incl. adequate response times
- Lead Internal Service / Support Projects for the Region
- Act as an independent intermediary between the Export managers, customers (dealers), and the order processing, logistics, and finance departments
- Work closely with the International Sales Managers to serve our distributors
- Support the international sales management by keeping the forecast up to date and assist with sales reporting
- Prepare and update the price lists
- Monitor the Service Level and work with Supply Chain to set improvement initiatives for better service in the export area
- Ensure Compliance with ICL Policies (e.g. due diligence / distributor agreements / credits)
- Ensure that conditions and agreements with customers are recorded
About You
We are looking for an experienced Sales Support Manager that understands how to work in an international organization. Experience in a B2B setting is of added value. You are a true expert in the field of customer service and combine this with a hands-on mentality. At ICL, we embody a winning spirit and seek individuals who are driven, collaborative, and passionate about making things happen!
Qualifications
In addition, we look for :
Location : Waardenburg, the Netherlands (partially home office).
Apply now!
We look forward to seeing your application! Click on the "Apply now" button and upload your information online. If you have any questions, please contact Jan-Kees Stout, Senior Talent Acquisition Partner Europe 031618531587.
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