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Hotel Operations Manager
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The Social HubDelft, Zuid-Holland, NetherlandsYour Mission should you choose to accept :
Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Delft hotel. You'll oversee all 'Front of house'-areas, such as reception, coworking and our unique food & drink outlets.
As our Community Manager, you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you?
In case you don't know who we are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
You'll be responsible for these 3 different - but equally important - cornerstones of the hotel :
Operations :
- You'll coordinate the daily operations of the hotel with your teams, as well as other internal & external departments (e.g. Housekeeping and Engineering).
- You support the management teams across all departments within the hotel.
- You always strive for quality and know our product offering like no other.
- You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer.
Management & leadership
Performance :
Who You Are
What We Offer
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
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