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It service incident manager Vacatures in Delft
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IT Manager
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ThalesRotterdam, Rotterdam, NetherlandsLocation : Rotterdam, Netherlands
Summary
The IT Manager position provides infrastructures and services to our manufacturing environment. The position includes maintenance and stable operation of infrastructure as well as a high focus on continuously improvements in services and security. It is required to plan, to manage, and to execute technical tasks, meaning hands-on ability and technical expertise is required.
The IT Manager will be responsible for the entire IT delivery in the manufacturing and workplace environments. He closely interacts with local business stakeholders as well as corporate and external suppliers.
Since compliance and security is one driver in that environment a close collaboration with the security department is key. It is a key task to keep the environments compliant to the applicable standards.
Responsibilities
The IT Manager is accountable for delivering :
bull; End user and system support on site
bull; Available and reliable IT systems and IS applications in his / her scope
bull; Records of activity done on managed incidents, on changes and projects
bull; Communicate and collaborate with the manufacturing technicians to ensure production delivery
bull; Keep production, security and site managers informed of potential issues and collaborate with necessary stakeholders to resolve issues
bull; Effective achievements of agreed changes and projects appointed to him / her
bull; Advice and implement improvement, alert on potential risks
bull; Implementing security measures to secure compliance of various standards
bull; Contributing to security and customer audits
bull; Providing IT budgetary estimates to the site manager
Knowledge, Skills and Experience
bull; Engineer degree or other solid education in area of Information Technology, IT-Electronics.
bull; A minimum of 5 years of experience with installation, maintenance and support of IT equipment including, laptop, workstation, servers, printers, network devices is a mandatory asset
bull;In particular, expertise level (justified by specific training and hands-on experience), in one
domain of network management, server administration is a mandatory asset
bull; Experience in logical security is a key asset
bull; Project Management experience is merit
bull; Clear communication skills and fluent in Dutch and English
bull; A team player that is used to working towards common objectives and a decision maker with customer focus
Technical skills
bull; Windows 10, Windows server 2016+ operating systems
bull; VMware virtualization
bull; TCP / IP protocols and networks, LAN Switches, VLAN configuration
bull; Power Shell scripting
bull; Active Directory (users, groups, computers, GPO)
bull; Computer & Server Systems updates
bull; Anti-virus
bull; Backup software configuration and administration
bull; Good understanding logical security of information systems