Key account manager Vacatures in The Hague

As its core, this role is all about the customer - ensuring they receive the best possible experience throughout their lifecycle. You will play a pivotal role in helping airlines adopt Onboard As its core, this role is all about the customer - ensuring they receive the best possible experience throughout their lifecycle. You will play a pivotal role in helping airlines adopt Onboard Passenger Entertainment and Inflight Connectivity Solutions (LEO). Your work directly shapes the future of inflight digital services, ensuring innovative, secure, and cost effective connectivity solutions for airlines and passengers alike. This requires maintaining relationships both internally and externally with cultural sensitivity and the drive to bridge differences between people and organizations. Work with highly skilled colleagues and partners, both on-shore and offshore, who are passionate and driven about their profession, including developers, architects, testers and product owners. You will liaise with different departments of the organization; and deliver an end-to-end rollout. After the sales team onboards a new customer, your magic begins by delivering the project within the agreed timelines and in a successful manner. After go-live, your role is to ensure customer satisfaction, continued engagement and up-sell / cross sell opportunities, while starting new implementations throughout the process. Also, you monitor the revenue stream keeping balance within all monetary transactions.

Key Responsibilities :

Core responsibilities :

• Engage in initial customer interaction during the sales phase and gauge customer behavior
• Align customer requirements with our offerings
• Gather detailed requirements and define project scope, identify risks and mitigations and determine and develop project plans with clear scope and deliverables across all impacted functional areas
• Develop deep, mutually beneficial working relationships with various customers and stakeholders, including customers, internal product and engineering teams. You'll make sure that roadmaps - on both sides - are periodized appropriately, and that all teams in lockstep with one another
• Conduct sessions with the development team to help explain the requirements for implementation
• Post-implementation support in the form of intensive care
• Provide seamless change management for projects and programs
• Become a subject matter expert on our business processes and technology platforms and propose / execute improvements and changes to our customers and internally
• Prepare supporting documents for changes, if any; and tasks for the development team to execute project implementations
• Budget and CR documents, if any
• Liaison with the internal logistic team and content team, if needed
• Support customers IT / Logistics / Ground handling team to help define their operational processes
• Share collaterals with customers and conduct training
• Ensure customers are satisfied with our product(s), and look for possible opportunities to cross-sell / up-sell
• Increase customer lifetime value and reduce churn
• Business development activities
• Technical problem solving
• Customer Relationship Management
• Manage end-to-end monetary transactions such as licenses, content consumptions, administrate airline fleet changes and others

Project Management :

Technical Expertise :

Continuous Improvement :

Who are you?

Soft Skills :

Bonus if you have :