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OlympiaTILBURG, NLBedrijfsomschrijving
Established in 2012, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.
Functieomschrijving
System Support Role – Engineering Team at Samsung SDS
Samsung SDS is looking for a System Support Specialist to join our Engineering Team within the Innovation, Projects, and Stock Control Group at our SDS Netherlands location. In this role, you will be the first point of contact for operational teams in case of system issues, ensuring smooth resolution of technical problems and maintaining continuous system performance across multiple sites.
Position : System Support SpecialistLocation : Samsung SDS, [Location]Department : Engineering Team, Innovation, Projects, and Stock Control GroupWorking Hours : Full-time
Key Responsibilities :
First Line System Support :
- Manage Operational System Issues : Provide support for operational system issues across multiple warehouse and transport sites.
- Diagnose and Prioritize : Assess and diagnose system problems, determine their impact, and prioritize actions based on operational urgency.
- Determine Necessary Actions : Identify and initiate the required steps to resolve issues. This may involve administrative actions and physical intervention when necessary.
- Cross-Department Communication : Collaborate with relevant teams across different departments (warehouse, transport, IT, logistics) to ensure timely resolution of issues.
- Escalate Issues : If required, escalate unresolved issues to the appropriate internal teams or external partners.
- Maintain System Understanding : Continuously improve knowledge of operational systems, transport, and warehouse processes to stay updated on changes and enhancements.
- Monitor Follow-Up Actions : Ensure that actions are taken and that systems are properly functioning post-issue resolution.
Continuous Improvement :
Functie-eisen
For this role we are looking for an ambitious candidate with :
Both Warehouses are easily accessible from 's Hertogenbosch, Oosterhout, Etten-Leur, Tilburg, Breda
Arbeidsvoorwaarden
Why Join Samsung SDS?