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Q-logicDen Haag, Zuid-Holland, NetherlandsSr Dynamics NAV Specialist
HAL Allergy GroupLeiden, Zuid-Holland, NetherlandsAs Sr. Dynamics NAV Specialist , you maintain and improve the Dynamics NAV platform by resolving problems and implementing new or changed functionality. You ensure that Dynamics NAV users maintain and improve their working knowledge by providing adequate training and support. Additionally, you advise on business process changes regarding Dynamics NAV activities and keep the Dynamics NAV system in a validated state. You are responsible for coordinating with (key) users from multiple departments in various countries, taking the lead in projects to ensure their success from beginning to end. You manage vendors and internal stakeholders, providing planning and fulfilling projects within proposed delivery times.
Key Responsibilities :
- Maintain and optimize the Dynamics NAV system, interfaces to connected systems, and validation documentation.
- Resolve all user requests and (complex) problems regarding Dynamics NAV efficiently and effectively to facilitate end users in their daily work.
- Analyze requirements, maintain, test, and integrate application components.
- Utilize best practices and knowledge of business issues / processes to improve the system and ensure successful implementation of improvements.
- Oversee external consultancy work and participate in project management.
- Act as the first point of contact for all users regarding questions / user problems related to Dynamics NAV.
- Manage reported issues and advise the internal client on handling future cases, either by phone or on the work floor.
- Work actively with the helpdesk tool, follow up on requests, and report solutions on tickets.
- Register problems and identify areas affecting service to the end-user, escalating issues to the line manager and responsible areas.
- Provide user training and international (Dynamics NAV) support.
- Provide reporting information to management.
- Contribute to keeping the Dynamics NAV system in a validated state and up to standard.
- Handle (Dynamics NAV) change requests and participate in (international) improvement projects.
- Write effective system and process documentation, including business and system requirements, process diagrams, and data flow charts.
Minimum Requirements :
You are an expert in Dynamics NAV with a result-oriented mindset. You can communicate with colleagues from various departments (end users) to discuss problems or questions they have regarding the current update. You are flexible and take the lead in challenging projects.
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