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Customer Care Specialist - Dutch
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ViCentra B.V.Utrecht, Utrecht, NetherlandsWhat you’ll do as a Customer Care Specialist
As a Customer Care Specialist you will be providing industry leading customer service, troubleshooting and technical support to our Kaleido users. You will be making a direct impact on people’s lives! As a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face.
You report to the Director Customer Care and work together in a team with four other Customer Care Specialists.
Key responsibilities
- Being the first point of contact for our customers answering calls and advise them the right way
- Handle second level, more complex complaints or returns for France and making sure that information is complete for our investigation department.
- Support complaint reporting and facilitating the legal and regulatory controls required of a medical device.
- Presenting and delivering information to potential clients and providing onboarding training to our new customers.
- Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences and e.g. references.
About ViCentra, home of Kaleido
At ViCentra, our mission is to improve the quality of life for people with diabetes. We do this through our innovative, user-friendly solution : the Kaleido insulin pump. Our vision is to empower people to focus on living their best lives by prioritizing simplicity, inclusivity, and personalized care in everything we do. Join us in reshaping diabetes management and making a meaningful difference in people's lives.
Who are you
Don’t meet every requirement? We value potential and encourage you to apply!
What we offer
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