Introduction to the job

Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? If so, then a job as Customer Support Engineer within ASML Business Line Mature Products Team may be right for you!

Role and Responsibilities

As Customer Support Engineer, you are responsible for the installation, qualification, repair, and maintenance of ASML systems at customer site and for the necessary transfer of knowledge to the customer. To be precise You will :

• Install equipment at customer’s locations, including new equipment, upgrades and system relocations on PAS platform.
• Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
• Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Advise users of appropriate actions to correct malfunctions in a timely manner.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
• Independently and accurately prepare written technical reports.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

We're looking for candidates with at least a finished bachelor's degree in a technical field, such as Mechatronics, Electronics, or comparable.

Besides the Education al background we expect you to have :

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following Skills :

Other information

The position will require to traveling across Europe to conduct work at customer sites for about 60% of your working time. Occasional travel to EMEA customers might be required. Your willingness to work flexible hours and extended hours is required in case business demands so. In case customer demand is changing, you may be asked to work as a site-based engineer at a customer site, which may require to work in shifts. A valid driver’s license and passport is required. You are expected to relocate near the ASML headquarters in Veldhoven.

The position is part of Business Line Mature Products department that is responsible for the entire installed base of steppers and scanners.

Please submit your application in English.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience : 4-9 years

Travel : 50%

Education Level : Bachelor

Employment Type : FULL_TIME

Team : Customer Support

Technical Field :