Vacatures in Noord holland, nederhorst den berg, netherlands

Senior Client Account Manager

AND Digital is a fast growing, tech consultancy.

We work on multi-industry, eCommerce and enterprise-level software development projects with best practice agile ways of working at the heart.

We are passionate about doing impactful work with interesting clients who we can guide through their digital transformation journey.

We build robust end to end solutions with our clients, which are compelling, commercially viable and customer facing across multiple digital and e-commerce channels such as web, mobile, social and in-store.

We equip our clients to acquire and grow the skills they need to enable long term success.

We care deeply about our people and have a focus on well-being and professional development. Read on to see how your skills and expertise could be part of our journey!

How we work :

Central to our success is our Club model, which enables us to provide localised and personal service to clients, whilst delivering the expertise and clout of a large company. Each Club is made up of 96 people (6 squads of 13 engineers / analysts / XD specialists and 1 senior squad of 12 specialists) managing its own portfolio of 6-8 clients.

As Senior Client Account Manager you are the first point of contact for clients. Building relationships, growing the accounts, and ensuring our delivery teams are set up for success.

The Client Services Manager works closely with stakeholders, leveraging AND’s full range of capabilities to respond to client needs, identify and solve challenges, and grow our engagement.

In addition, this role is a key to the smooth running of a club - supporting running many of the day to day operational processes of the club. We also expect the Client Services Manager to be close to both clients AND our people - we know when our ANDis are engaged they deliver their best work, so the Client Services Manager works to ensure optimal balance of people and client needs.

Your role

Reporting into the Head of Client Services the Senior Client Account Manager will play a key role in supporting the Service team to ensure we deliver a great experience for our clients.

You will be responsible for managing the day to day operations and relationships for 3-4 client accounts and supporting the Service Delivery Lead in growing these accounts. This requires high levels of attention to detail, prioritisation of tasks and ownership of actions.

Your role will focus on building relationships with a range of client stakeholders to understand and meet client needs, identifying new opportunities to grow the account, acting as an escalation point for the delivery teams where they need support, and ensuring key commercial processes are in place and working effectively.

Client delivery will be led by our Product Delivery Leads, and you will work closely with these roles. Whilst they are responsible for delivery, the client service team is responsible for the account overall, and it is therefore essential you have a good understanding of delivery to ensure those teams are set up effectively.

Key Responsibilities

• Act as a trusted advisor to clients, understanding their challenges and providing tailored solutions.
• Identify opportunities to introduce new propositions and expand relationships beyond the current business unit.
• Collaborate with delivery teams to ensure successful project outcomes.
• Monitor account performance and provide regular reporting.

Ideal Candidate