Senior Sea Freight Operation

Reports To

This position will report to the Department Manager.

Job Overview

The core duties of the Operations-Sea Freight are to utilize A-Z knowledge and expertise in Sea Import and Export to fulfill daily jobs like handling, filing and billing to close cases.

Responsibilities and Duties

• Responsible for liaising directly with customers & vendors
• Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines
• Taking ownership of complaint and queries and proactively following through to resolution
• Maintaining job related Business Systems.
• Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor
• Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
• Maintain and file all records in accordance with company procedure
• Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors
• Assist the sales team with quotations and client / product knowledge

Qualifications

What we offer