IT Operation Engineer

About the Hiring Team

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal / external customers and becoming a world class global IT team are our top aspirations.

What the Role Entails

Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution / architecture for Tencent business and affiliate users.

Infrastructure & Asset Management

Own the full IT asset lifecycle (procurement to decommissioning) for hardware / software

Maintain server room operations : HVAC, power, racks, and physical / virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)

Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems

Operations & Technical Support

Ensure 24 / 7 reliability of servers, networks, and endpoints (Windows / macOS)

Lead Tier 2 / 3 support, incident management, and ITSM processes (ServiceNow / Jira / Slack)

Collaborate on DevOps initiatives : CI / CD (Jenkins / Terraform), containers (Docker / K8s), and monitoring (Grafana / Prometheus)

Employee Lifecycle & Security

Automate onboarding / offboarding workflows (account provisioning, access controls)

Partner with HR / InfoSec to enforce IAM policies and compliance standards

Continuous Improvement

Develop IT operational playbooks and knowledge base documentation

Optimize vendor management for procurement and SLAs

Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.

Who We Look For

Who we are looking for

Self-motivated, articulate, and passionate about delivering the best results and achieving the highest customer satisfaction. A quick learner.

Loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology.

Collaborative, independent, persistent, flexible, and open-minded — and you see no conflict in any of these traits.

Knowledgeable, resourceful, and shows initiative. You always keep the customer’s objectives in mind.

Positive by nature, a great team player, and both dependable and autonomous.

Customer-oriented and able to work at a very fast pace.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field

3+ years in IT operations / systems engineering

Expertise in Hyper-V virtualization and PowerShell automation

Familiarity with ITSM platforms (ServiceNow / Jira / Slack)

Windows / macOS administration and networking

Scripting (Python / PowerShell)

ITIL certification (preferred)

Strong problem-solving and cross-functional collaboration skills

Fluent in English; other EU languages preferred

Bonus Qualifications : Experience with cloud platforms (AWS / Azure); gaming studio IT experience.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.