Customer Service Specialist

Functieomschrijving

Customer Service Rep contributes to business revenues, costs, and service levels by

handling the commercial and logistical needs of the customer and securing an

uninterrupted Order to Cash process. External customer requirements will have to be

evaluated and translated into internal requests, which requires close co-operation with

Sales and Supply Chain organization. Customer service Rep needs to ensure timely

resolution on customer requests. In addition, participation in projects optimizing

Supply Chain processes and driving the team's Key Performance Indicators that are

directly linked to customer satisfaction and our transformation agenda.

How You Can Be the Impact

• Efficient, reliable and cost-effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers / products.
• Pro-actively taking actions to secure uninterrupted supply chain processes for the assigned clusters of customers / products.
• Executing and gatekeeping the Order-to-Cash work procedures for his / her area towards all parties involved
• Financial surcharge handling of additional logistical activities towards customers
• Anticipating on disturbances in the assigned area to realize uninterrupted OTC / PTP processes.
• Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business ("trouble shooting")
• Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers.
• Focusing on efficiency, making use of Artificial Intelligence tools to masters the OTC process.

Functie-eisen

Arbeidsvoorwaarden

Known by YACHT