Here at BESTSELLER our Customer Service Team is fundamental to the success of our business. Via email and live support, we serve and support customers across the world in 10+ languages. We take pride in ensuring a seamless and quality-focused customer experience, constantly looking for ways to improve our services across all BESTSELLER E-Commerce brands and beyond.
As a German Customer Operations Agent, you will be part of our energetic and international team. You will assist and help our customers to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.
Overview of Responsibilities
Skills / Experience
Your profile
In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, process-driven and strongly focus on building and maintaining successful customer loyalty.
We put a strong emphasis on great teamwork, the right candidate will be loyal, helpful, and enjoy being part of a strong and fun team where you’re always ready to make an extra effort when needed. You have an optimistic mindset and can keep up the good spirit in a busy and sometimes unpredictable work environment.
This position will work in the Customer Operations team in our Amsterdam office in the Netherlands. Please note we are only looking for a full-time employee.
What we will bring to you
About BESTSELLER E-Commerce
At BESTSELLER, we are more than 20,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY, etc. At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose of driving all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to ;
You will become part of the BESTSELLER family, a culture where new ideas are welcomed, and all voices are heard. We believe in entrepreneurship; this means you have the freedom to do this in the way which works for you. You get responsibility and the opportunity to develop yourself and your area from day one. We believe in flexibility and autonomy in your daily routine and working location.
At BESTSELLER, we own it. Every chance. Every challenge. Every choice. We’re the global fashion company that’s fast paced and family run. We’re the business that’s built some of the strongest brands in the industry. By empowering every individual to own their journey, we’ve found the courage to keep getting better. To act more sustainably. To foster diversity and provide equal opportunities. To compete more confidently. And to keep challenging the status quo. Time and time again. We are BESTSELLER - and together, we own it.
Customer Service Agent • Amsterdam, NL AC