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Technical Support Engineer

Cytek BiosciencesAmsterdam, North Holland, Netherlands

11 dagen geleden

Functieomschrijving

SUMMARY :

We are seeking a skilled and experienced Technical Support Engineer who will be responsible for visiting customer sites to install, troubleshoot, and maintain Cytek instruments as well as managing repair center operations. This role will support instrument repair and maintenance activities, with up to 60% travel within a defined territory. As a vital member of our service staff, you will be responsible for comprehensive support of instrumentation, including installations, operation, troubleshooting, repairs, preventive maintenance, and general maintenance. The ideal candidate will have a strong background in instrument repair, excellent attention to detail, and a commitment to delivering high-quality service.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Core responsibilities for this position include :

This position will provide both Repair Center and Field Support for cell analysis instrumentation, including installation, operation, troubleshooting, preventive maintenance, and general upkeep.

For Field Support :

Installation, troubleshooting, maintenance, upgrading, and repair of flow cytometers and Cytek products with proficiency in a timely manner.
Professionally managing the technical needs of customers while delivering service excellence.
Identifying customer needs and contributing to improvements in Cytek products.
Completing all business-related transactions including Field Service Reports, Instrument Qualification Reports, Parts Return Tags, etc. in a timely manner (usually within 48 hours) with high accuracy.
Managing personal service spare parts inventory to ensure accuracy on a regular basis.

For Repair Center Operations :

Accurately report and document all service activities using the company's CRM system.

Oversee Repair Center operations and offer supplemental support within a designated geographic territory.

Maintain and coordinate inventory of spare parts, returns, calibrated regional tools, demo instruments, and overall Repair Center logistics.

Contribute to internal training programs by supporting both Basic and Advanced training for Field Engineers.

Troubleshoot, maintain, upgrade, and repair flow cytometers and Cytek products with proficiency in a timely manner.

REQUIREMENTS & QUALIFICATIONS :

The requirements listed below are representative of the knowledge, skill, and / or ability required :

Minimum AA, AS, with a focus in electronics / mechanical or biology with 2 years field service experience or more than 5 years related experience. Bachelors' degree is preferable.

2-years’ experience troubleshooting and repairing Life Science equipment and / or integrated systems (software, optics, fluidics, electronics, etc.)

Work experience with the repair or service of electrical or mechanical equipment is highly preferred.

Proven experience in repairing and maintaining flow cytometers. Familiarity with various flow cytometry platforms is highly desirable.

Have a basic understanding of biology as it relates to flow cytometry

Demonstrating the ability to quickly learn new technologies and develop skills in troubleshooting intra-connected complex systems.

Professional level English is a must – other European languages preferred.

Proficiency in Microsoft Office Suite.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time position, with occasional evening and weekend work required as job duties demand

This job entails a moderate amount of traveling – up to 60% of the time. Individuals should be able to travel on commercial airlines, train, rental / leased cars to fulfill job duties

Individuals should be able to lift 12-15kgs with ease and be able to work in a standing position for 4 hours at a time.

Cytek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.

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Technical Support Engineer • Amsterdam, North Holland, Netherlands