Customer Services Specialist（bilingual-Chinese / English )

Customer Service Specialist（bilingual-Chinese / English )

Job Description]

Provide full-process customer service support through phone calls, online chat, or email; Respond promptly to customer inquiries, complaints, and unexpected issues to ensure high customer satisfaction ;

Accurately document customer issues and feedback to support internal teams in continuously optimizing service processes.

Job Requirements]

MBO+; at least one year of experience in customer service or support（required）; Proficient in both spoken and written Chinese and English, with strong communication and interpersonal skills;

Fluency in Dutch, German, or French is a strong advantage; Strong sense of responsibility and service, results-oriented, and able to work under pressure;

Cross-cultural communication skills and familiarity with European customer interaction styles are a plus;

Proficient in office software such as Excel, Word, and Outlook, with the ability to quickly learn new systems; Detail-oriented, patient, and a strong team player.