Graduate Field Service Engineer

Established in the early 2000s, this privately owned company specialises in supplying a portfolio of surface characterisation equipment and instrumentation to materials sciences, life sciences, semiconductor and research applications industries across the Benelux and Scandinavian regions. Their portfolio includes Atomic Force Microscopes, Optical profilers, MicroCT, Thin-film measurements, Mechanical testing equipment (indentation, scratch and tribology), Surface analysis equipment (XPS, auger, SIMS) and Active vibration isolation systems.

The idea behind the company is to provide its customers with a single purpose or integrated solution suited to multidisciplinary applications. Their extensive product range, combined with a real focus on outstanding customer service, has made them a trusted and exclusive partner for a number of leading equipment manufacturers such as Hitachi High Tech, Sensofar, Rtec Instruments, Moorfield Nanotechnology, Park Systems and Horiba Scientific.

Due to continued growth, they are looking to add a graduate who is looking to take their first step into Service Engineering to join their existing service team of 4.

Role and responsibilities

• The installation and commissioning of mechanical testing and characterisation instruments at customer sites across the BENELUX & Nordics territories
• Training of customers in the operation & use of instruments
• Carrying out routine preventative maintenance visits
• Responding to emergency service call-outs and repairs
• Fault diagnosis and resolution using both mechanical, electrical and software fault-finding skills.
• Providing full written reports on activities

The Person

To be successful in this role, you will have graduated in an engineering disapline and be motivated by working in a hands on enviroment with complex equipment analytical instruments such as optical microscopes, laser deposition systems, photonics devices, sample preparation tools, electron microscopes, spectrometers, X-ray CT systems, MRI scanners and particle analysis instruments.

• A background in Electronics, Mechanical or Electrical or Mechatronics is highly desirable. Minimum level BSc in a related field.
• Customer-focused and solution-oriented – someone who enjoys going the extra mile to ensure a positive customer experience
• Adaptable, able to manage multiple tasks in a fast-paced environment
• Analytical problem-solving skills
• Personable team player who enjoys working collaboratively
• Independent and self-supporting, with a curious and exploratory approach
• Excellent communication and interpersonal skills, with a customer-centric approach
• Willingness to travel frequently for on-site customer support across the BENELUX region – typically spending 1 week per month away from home on average
• Fluent in English and Dutch

Travel

This person will be travelling around 60% of the time, both nationally and internationally across the BENELUX region – we are looking for someone who has the freedom to travel and enjoys being customer-facing. All travel is arranged during the working week (Monday-Friday).

What can you expect from the company?

• Flat hierarchies and short decision-making processes.
• A young, dynamic team with a great sense of humour.
• Plenty of space for personal initiative and participation.
• Technology never stands still in this industry, which is why the company offers you regular further education and training opportunities.

Surface Analysis Techniques :

surface analysis, surface characterisation, XPS, AES, SIMS, AFM, SEM

Optical Profiling & Metrology : optical metrology, white light interferometry, confocal microscopy, interferometric profiling, 3D optical measurement

Mechanical Testing : nanoindentation, hardness testing, tensile testing, materials testing, dynamic mechanical analysis, DMA

Tribology : tribology, friction and wear, scratch testing, contact mechanics, tribometer

Equipment & Tools : equipment, instruments, systems, analytical instruments