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Support Engineer
Parallel ConsultingAmsterdam Area, Netherlands30+ dagen geleden
FunctieomschrijvingStrong knowledge of Windows, Office 365 and End User Support. Experience with ticketing systems (ServiceNow or TopDesk). Ability to work independently and within a team, ensuring smooth IT operations.
Key Responsibilities :
- Act as an Workplace Support Engineer, providing comprehensive support across a range of IT products and services.
- Perform server and storage break-fix tasks.
- Provide deskside support for executive users.
- Troubleshoot and resolve end-user issues for C level, ensuring a smooth IT experience.
- Utilize ServiceNow or TopDesk for ticket management and issue tracking.
- Deploy, configure, and support storage and network devices.
- Apply advanced troubleshooting skills to resolve hardware, software, and operating system issues escalated from team members or clients.
- Conduct testing and certification of mainframes, servers, and other IT infrastructure components.
Key Qualifications :
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Support Engineer • Amsterdam Area, Netherlands