Deze vacature is niet beschikbaar in je land.

Technical Support Specialist

Connect GroupAmsterdam Area, Netherlands

6 dagen geleden

Functieomschrijving

Salary : Up to €50,000, Hybrid Working

Location : Laren, North Holland

Connect Group has partnered with a leading SaaS company that works within the retail industry.

Our client is looking for a strong technical support specialist who has experience working with businesses and can hit the ground running.

Think of yourself as someone who is tech-savvy? We have a fantastic opportunity for someone who wants to join an exciting software company. In this role, you will be the 1st point of contact for all customers providing excellent service as the face of the business.

Skills

Proven experience thriving in a customer-facing role, where building rapport and resolving inquiries are top priorities
A minimum of 2 years working within a SaaS businesses
Adept at troubleshooting technical issues, identifying root causes, and implementing effective solutions
Knowledge and affinity with XML, API, REST API
Experience working with integrated systems and understanding how they interact to deliver a seamless user experience.
Proven experience with onboarding customers to SaaS-based platforms, including data configuration, integrations, and ERP solutions
Familiarity with REST APIs, desirable but not essential
Strong English and Netherlands language

Responsibilities

Provide 1st line IT Support to businesses

Monitor infrastructure platforms and solve issues for clients

Collaborate closely with the development team to diagnose, resolve, and communicate solutions for technical problems and bugs impacting the user experience

Partner with customers to maximise their platform usage by providing tailored training and guidance, ensuring they achieve their business goals

If you are interested in the Technical Support Specialist role, please submit a copy of your CV.

Maak een vacature-alert aan voor deze zoekopdracht

Technical Specialist • Amsterdam Area, Netherlands