agent, customer service - airline

Job Description

• Education : Secondary (high) school graduation certificate
• Experience : Will train
• or equivalent experience

Tasks

Assign seats to passengers using computer reservation systems

Check passenger baggage to determine those which are oversized and overweight to ensure travel standards are met

Prepare boarding passes for passengers

Calculate load weights for aircraft compartments

Plan load for aircraft

Pre-flight documentation

Maintain work records and logs

Trace missing baggage and / or cargo shipments

Answer telephone and relay telephone calls and messages

Assist clients / guests with special needs

Attend boarding gates and assist pre-boarding passengers

Clerical duties (i.e. faxing, filing, photocopying)

Make, cancel and change flight reservations

Prepare and issue tickets and receipts

Process money, cheques and credit / debit card payments

Provide customer service

Reserve seats for general public, travel agencies and tour companies

Security and safety

Airport security clearance

Basic security clearance

Criminal record check

Weight handling

Up to 23 kg (50 lbs)

Personal suitability

Dependability

Initiative

Organized

Reliability

Team player

Screening questions

Are you available for shift or on-call work?

Are you available for the advertised start date?

Are you currently a student?

Are you currently legally able to work in Canada?

Do you currently reside in proximity to the advertised location?

Other benefits

Free parking available

Learning / training paid by employer

Team building opportunities

Parking available

Work Term : Seasonal

Work Language : English

Hours : 10 to 30 hours per week

Requirements :

Work Permit