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Senior Technical Support Engineer

HanshowAmsterdam, North Holland, Netherlands

1 dag geleden

Functieomschrijving

Are you looking for new challenges to level up your career? Would you like to play a key role in a fast-growing tech team? Are you deeply interested in new technologies which make life easier? Do you have the ambition to join an organization which has an impact globally?

Here’s an incredible opportunity for you in Hanshow!

As a Senior Technical Support Engineer , you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with cross-functional teams and key stakeholders to ensure excellent technical service delivery and high customer satisfaction.

At Hanshow you will :

Within the technical department and reporting to the Technical Support Manager, you will provide key customers with expert-level technical and functional support, while ensuring high standards in project delivery and post-sales service.

As part of your function, your responsibilities include :

Serve as a senior technical liaison for key customers — understand their needs, analyze feasibility, deliver customized solutions, and ensure successful implementation.
Lead the resolution of complex technical issues, acting as the escalation point for junior engineers and providing expert troubleshooting and guidance.
Manage the end-to-end delivery of assigned technical projects, ensuring alignment with milestones, KPIs, and customer expectations.
Provide proactive after-sales technical support and coordinate closely with internal teams (Sales, R&D, Operations) to ensure service quality and customer satisfaction.
Develop strong relationships with clients by actively participating in operational meetings, collecting feedback, and sharing performance reports.
Deliver technical training for both clients and internal teams, improving product understanding, adoption, and troubleshooting capabilities.
Maintain and improve all relevant documentation including service manuals, technical guides, and customer support records.
Continuously identify opportunities for process improvement and contribute to the refinement of the service delivery framework.

Who are we looking for :

Bachelor’s degree or above in IT, telecommunications, or a related technical field.

3-5 years of experience in technical support or project engineering roles, preferably in a customer-facing and cross-departmental environment.

Excellent command of both English and Mandarin is required; Dutch proficiency is a plus.

Proven troubleshooting ability with a strong sense of urgency and ownership.

Capable of managing multiple projects or requests simultaneously while maintaining high attention to detail.

Solid communication and collaboration skills, with a proactive and solution-oriented mindset.

Add-value technical skills (preferred but not mandatory) :

Network configuration and troubleshooting

Linux OS operations

SQL databases (e.g., MySQL)

Java or similar programming languages

Background in SaaS and cloud-based solutions

What we offer :

Competitive salary in the relevant industry;

Promising and sustainable self-development and prospects;

Wide technical and modern environment with interesting challenges;

Professional environment with an open communication culture;

Commuting allowance or NS-Business Card;

Medical insurance allowance;

Excellent Pension plan;

Weekly Tea break;

Quarterly team building.

About Hanshow :

Founded in 2012, Hanshow is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries. We provide ESL and smart store solutions in 12,000+ stores in 50+ countries. Hanshow is a trusted partner among retailers worldwide. We strive to enhance the shopping experience by developing cutting-edge technology and providing services to solve our clients' in-store challenges. Our innovative spirit begins with our global team, improves the way we operate, and ultimately helps us deliver compelling end-to-end solutions.

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Technical Support Engineer • Amsterdam, North Holland, Netherlands