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Customer Service Specialist

Customer Service Specialist

VINTGroningen, Groningen, Netherlands
30+ dagen geleden
Functieomschrijving

We are now recruiting for a fulltime (minimum 36 hours) :

SENIOR CUSTOMER SERVICE SPECIALIST

the position is based in the city of Groningen, the Netherlands

Key Responsibilities :

As Customer Service Specialist you are the interface to their internal and external customers working closely with our Commercial, Finance and Supply Chain teams. The Customer Service Specialist is part of a learning organization who is committed to drive improvements and efficiency within the Order to Delivery Process to meet current and future customer demands.

  • Order handling and customer support
  • Provide shipping information to internal and external customers
  • Create and maintain customer master data to ensure correct information in ERP system
  • Drive continuous improvements to achieve a more efficient order to delivery process together with Logistics, Commercial and Finance

Essential for the role :

  • Knowledge and experience in the field of customer support
  • Excellent interpersonal and communication skills Strong team player and relationship builder
  • Ability to work independently and as part of a team
  • Customer focused and performance-driven
  • Process oriented and structured
  • Fluent in spoken and written English
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    Customer Service Specialist • Groningen, Groningen, Netherlands