Technical customer service agent

Functieomschrijving

Are you experienced in IT support and looking for a new challenge? Currently, Eurail is looking for a temporary technical agent to support the first line of support in escalated technical issues. You'll work from their office in Utrecht and from home. The office is based just minutes away from Utrecht Centraal Station. Are you the new technical agent we are looking for? Please keep reading.

what we offer

• Salary based on experience between €3200 and €4000
• Temporary contract of 6 months
• International employer in the travel industry
• Work fulltime (40 hours per week)
• Get nice benefits like a train ticket from Eurail
• Brand new headoffice in Utrecht

who are you

You are an experienced technical agent who likes supporting incident management for different customer service teams. You are able to communicate technical information in a matter that everyone (even people without technical knowledge) will understand. You love to investigate different issues and follow-up on them. Apart from that you like alarm monitoring, issue reproduction, and troubleshooting.

Or than this you are :

what will you do

You will be responsible for helping various departments within Eurail to answer all technical related questions. For example, a traveler is facing difficulties and the customer service department is unable to help out. This is where you step in and provide the customer service agent with the right information to solve the problem. You can also be creative with your solutions and workarounds to make the customers happy again. You will also take action on Zendesk inbox items, react to alarms, reproduce issues (as applicable), and handle documentation-related work.

Apart from this you will also monitor systems to ensure overall health and stability and assist Eurail's content / copywriters by ensuring asset imports follow guidelines.

where will you work

Eurail is an international travel company selling tickets to interrail through Europe. Eurail advocates travel's positive impact on the world and believe that differences make the company grow. With colleagues from over 50 countries, you will work on bringing the most joy to travel as possible.

job application

Are you the technical customer service agent we are looking for? Apply and join the team.

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