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Dutch Customer Support & Content Moderator in Malta w / Relocation Support

Dutch Customer Support & Content Moderator in Malta w / Relocation Support

Cross Border TalentsThe Hague, Netherlands
23 dagen geleden
Functieomschrijving

Position : Dutch Customer Support & Content Moderator

Location : Malta

Role Overview :

  • Support customers via email and live chat (no phone calls), providing accurate and helpful responses.
  • Review user-generated content across marketplaces / apps to ensure it follows company policies and country-specific laws.
  • Work 70% in customer support and 30% in content moderation.

Key Responsibilities :

  • Respond professionally to customer inquiries and complaints.
  • Review images, accounts, and text content to maintain a safe online environment.
  • Follow and stay updated on client policies and guidelines.
  • Accurately report trends, violations, and provide feedback to managers.
  • Suggest improvements in workflows and processes.
  • Participate in training sessions to ensure quality and compliance.
  • Adapt to different workflows, clients, and market requirements.
  • Requirements :

  • C2-level Dutch and good English skills.
  • Strong computer skills, especially with Microsoft Office (Excel, Word).
  • Attention to detail, quick decision-making ability, and a proactive attitude.
  • No prior experience needed – full training will be provided.
  • Working Conditions :

  • Rotational shifts between 7 : 00 AM and 00 : 00 Midnight (morning and late shifts).
  • 5 working days per week, 2 days off.
  • Indefinite contract.
  • Full onsite training during the first two weeks.
  • Benefits :

  • Health insurance after six months of employment.
  • Career progression opportunities.
  • Relocation support, including :
  • Airport pickup.

  • Hotel accommodation covered (up to 3 weeks).
  • Partial flight ticket reimbursement after probation period.
  • Please upload your CV in English

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