Technical Support Representative French and Dutch speaking

The primary purpose of this role is to provide information to both Focus and Non-Focus customers via phone, email, and chat regarding product technical specifications, alternatives, and The primary purpose of this role is to provide information to both Focus and Non-Focus customers via phone, email, and chat regarding product technical specifications, alternatives, and applicability.

The position reports directly to the Team Lead of Sales Support and Technical Support. In the absence of the Team Lead, reporting lines go to the Head of Customer Service.

Key responsibilities include :

Identifying whether certain products, or comparable alternatives, are available in the product range

Advising customers on product specifications and usage

Responding to technical product queries

Finding suitable alternatives for backordered, discontinued, or non-catalogue products

Handling REACH-related requests

Supporting Internal Sales with BOM (Bill of Materials) lists

Clarifying item numbers when purchase orders are unclear

Training Customer Service and Sales teams in product search and basic product knowledge

Locating and sending product certificates to customers

Executing e-commerce advocacy tasks for the Benelux region

Performing onsite search activities

Completing the daily ALT sheet

Employees may also be asked to support other departmental activities beyond their standard responsibilities.

Excellent command of French, Dutch, and English (all three spoken and written)

Minimum MBO+ level, preferably with a technical background

At least 3 years of experience in a similar position

Proficiency in SAP, CRM systems, and Excel

Strong technical affinity

Customer-centric and positive communication style (verbal and written)

Patience and clear, concise communication skills

Problem-solving abilities and creativity

Accuracy and attention to detail

Empathy and strong interpersonal awareness

Ability to remain calm under pressure

Flexibility and quick adaptability

Solid understanding of product features and business value propositions

Willingness to learn and take on challenges

Capable of extracting and interpreting relevant information from various systems to provide accurate, customer-focused support.