Collections Analyst (English Speaking)

Your role

As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe. You are responsible for are collections across these entities and you are responsible for all internal and external relationships to support this function.

• Manage nominated Debtor Accounts to maximize cash flow / minimize bad debts through the credit management system
• Keep over 90-day debt at a low and manageable level by applying the escalation process
• Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
• Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
• Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
• Engage the wider business when chasing / escalation accounts to ensure customer relations are maintained
• Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
• Highlight any contractual terms which are unable to be supported automatically by the billing system
• Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
• Suggest areas for alignment and process improvement
• Support and participate in Collections initiatives as required

This position will report to the Regional Collections Manager

What you’ll need