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Technical Account Manager

KaseyaAmsterdam, North Holland, Netherlands

11 dagen geleden

Functieomschrijving

Join a hyper-growth, global technology leader, embracing our customer-centric philosophy, you will sell award-winning solutions integrated within the industry's first and only purpose-built platform, IT Complete.

The goal of a Technical Account Manager is to drive customer engagement and product usage through in-depth technical account reviews for various modules of our IT Complete platform. Additionally, the TAM will own customer success engagements which support the resolution of critical software issues, deployments, or related challenges. These actions will support sales growth and reduction of churn. The role reports to a director.

Technical Account Managers are key in supporting sales in securing renewals, ensuring customer satisfaction, expanding market share, and driving revenue.

Duties and Responsibilities :

Build expertise in Kaseya software modules and conduct in-depth Technical Account Reviews to highlight usage opportunities and identify any obstacles
Own the identification and resolution of obstacles for customers using and obtaining value from our solutions
Engage with all departments (i.e. Product, Tech, Ops) to ensure closure
Ensure that a customer has a plan to use available and relevant features (including integrations in our IT Complete platform)
Position and sell professional services and training to customers to ensure they remain engaged and their techs can best use our products
Create opportunity and interest for additional modules for Account Managers to drive to closure
Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
Continually keep abreast of new technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs
Understand business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses
Provide pre-sale solution design (including functional and technical aspects)
Deliver solution demos and a high volume of customized client demos
Take a leadership role in driving solution enhancements and presenting product roadmaps

The Ideal Candidate Will Have :

3–5 years’ experience in a customer-facing technical account role

Customer Success experience managing issues to resolution for key accounts

Experience in technical account reviews with customers for SaaS / Tech solutions

Strong presentation and communication skills

Demonstrated ability to identify opportunities and leverage them appropriately

Knowledge of Remote Management and Monitoring (RMM) Systems or Professional Services Automation tools (Helpdesk, CRM, etc.), as well as Documentation, Backup, or Security Solutions

Knowledge of managing servers and workstations (Microsoft Systems Administrator)

Strong understanding of networking technology (CCNA, Network+, etc.)

Sales experience is a plus

Enterprise software implementation and consulting experience

Demonstrated personal commitment and interest in continued professional development

College or technical degree preferred

Language Requirements :

Fluency in Dutch is required

Proficiency in German is advantageous

Well spoken and understanding of business-level English

Other language skills are a plus

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Account Manager • Amsterdam, North Holland, Netherlands