Job Overview
We are seeking a highly skilled Customer Service Operations Manager to contribute to business revenues, costs, and service levels by handling the commercial and logistical needs of customers and securing an uninterrupted Order to Cash process. External customer requirements will have to be evaluated and translated into internal requests, which requires close co-operation with Sales and Supply Chain organization.
The Customer Service Operations Manager needs to ensure timely resolution on customer requests. In addition, participation in projects optimizing Supply Chain processes and driving the team's Key Performance Indicators that are directly linked to customer satisfaction and our transformation agenda.
Key Responsibilities
Customer Service Manager • Sittard, NL