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Process & Automation Specialist

Process & Automation Specialist

Element Solutions IncNaarden, NH, NL, 1411 AR
11 dagen geleden
Functieomschrijving

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE : ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise :

  • Wafer Level Solutions : Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
  • Semiconductor Assembly Solutions : Driving innovation in semiconductor assembly processes for unparalleled reliability.
  • Circuitry Solutions : Tailored solutions to meet the dynamic demands of modern circuitry.
  • Circuit Board Assembly Solutions : Elevating circuit board assembly processes for optimal performance.
  • Film & Smart Surface Solutions : Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

The Customer Service Process & Automation Specialist will play a crucial role in enhancing the efficiency and effectiveness of our customer service operations. They will be responsible for optimising and streamlining our sales processes to enhance the productivity and effectiveness of the sales team.

This position involves analysing current processes, identifying areas for improvement, and implementing automation solutions to streamline workflows. In addition, the role involves managing sales data, analysing performance metrics, and implementing process improvements to support the achievement of sales goals. The ideal candidate will possess a strong understanding of customer service practices, process improvement methodologies, and automation technologies. They will have a strong analytical mindset, a keen eye for detail, and excellent communication skills.

What will you be doing?

The process & Automation specialit's key responsibilities are :

  • Process analysis and improvement;
  • Sales process optimisation;
  • Automation implementation;
  • Data analysis, management and reporting;
  • Tool and system management;
  • Training and support (on new processes and automation tools);
  • Cross-functional collaboration;
  • Continuous improvement.

    • Who are You?

  • Bachelor’s degree in Business Administration, Information Technology, or a related field preferred
  • Proven experience in process improvement, automation, sales operations, sales support, or a similar role within a customer service environment
  • Self-starter / Initiative-taker
  • Strong knowledge of automation tools and technologies
  • Proficiency in data analysis and reporting tools (e.g., Excel, Power BI)
  • Excellent analytical and problem-solving skills
  • Exceptional organizational and project management skills
  • Exceptional communication and interpersonal skills
  • Ability to work collaboratively in a team environment and manage multiple projects & priorities simultaneously
  • Certification in process improvement methodologies (e.g., Lean Six Sigma) is a plus
  • Knowledge of sales process improvement methodologies is a plus
  • Language Fluency : English. Other languages an advantage

    • What competencies will you need?

    We are Offering...

  • 13th month
  • 27 vacation days
  • 13 ADV days
  • Prospect of permanent employment
  • Good development opportunities
  • Travel allowance
  • Pension plan

    • Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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