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User Experience Specialist

User Experience Specialist

AirswiftVeldhoven, North Brabant, Netherlands
19 dagen geleden
Functieomschrijving

UX Specialist – Customer Support

Location : Veldhoven, Netherlands (2 days onsite, 3 days remote)

Duration : Initial Contract until Dec 31, 2025

Workload : full time hours

Setup : Freelance | Limited Company | Umbrella | Sole trader

About the Role

As a UX Specialist in the IT Solution Delivery Customer Support & Sales organisation, you will join the Customer Support Solution Delivery (CSSD) Agile Release Train (ART). This ART delivers applications that help customer-facing employees service machines, schedule upgrades and order parts. You will collaborate with global stakeholders to optimise usability, productivity and overall satisfaction.

Key Responsibilities

  • Conduct qualitative and quantitative user research (interviews, surveys, usability testing) to uncover user needs and behaviours.
  • Translate findings into personas, user journeys and user stories aligned with Agile sprint goals, ensuring clarity for product teams.
  • Create wireframes and interactive prototypes in Figma based on existing design systems; validate designs iteratively with product teams and end-users.
  • Use Miro to facilitate workshops, map user flows and co-create solutions across distributed teams.
  • Collaborate with developers to ensure deliverables match UX specifications; support Agile / Scrum and DevOps practices, emphasising continuous improvement.
  • Define user-centred design approaches tailored to the agile team’s skills and sprint objectives, balancing short- and long-term goals.
  • Share insights, challenges and best practices across the UX competence community to raise UX maturity and consistency.

Mandatory Technical Skills

  • Proven expertise in UX design : user research, information architecture and interaction design for complex enterprise contexts.
  • Proficiency in Figma for prototyping, design system upkeep and handover to development.
  • Experience with Miro for collaborative mapping, journey workshops and ideation sessions.
  • Familiarity with Agile / Scrum and DevOps workflows in business-to-business software delivery.

    • Experience & Qualifications

  • Bachelor’s degree (Master’s preferred) in HCI, Industrial Design, Communication, Social Sciences or similar.
  • Minimum five years’ professional experience with a portfolio showcasing research-driven design outcomes.
  • Strong planning and independent delivery skills; effective collaborator able to handle resistance and advocate for UX value.
  • Willingness to be onsite in Veldhoven at least two days per week.

    • Join us to enhance employee experience through impactful UX in a global IT environment.

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