Technical Support Agent

Picture this : starting your day with a smile, surrounded by a curious, inclusive, and motivated team that knows how to combine hard work with plenty of fun. Collaboration is at the heart of everything we do—whether it’s bouncing ideas around, sharing a laugh, or diving into a game in our dedicated game room.

At Plauti, we embrace a global perspective, with customers all over the world, and colleagues from 20 countries and counting. We’re trusted by world-renowned brands like SONY, Nike, Disney, and Harvard University. Since 2011, we’ve scaled from a simple duplicate-check app to the #1 Data App on Salesforce AppExchange. Despite our rapid growth, we remain grounded in our mission : helping businesses unlock the full potential of their customer data to drive better decisions and growth.

What truly sets Plauti apart is our culture of trust and autonomy. From day one, we give you the freedom to make impactful decisions, build great things, and collaborate with like-minded professionals. We value short communication lines and avoid micromanagement, instead fostering an environment where trust and ownership are the foundation of our success.

Now about the practical side : this is a hybrid role where we ask you to join us at the office a few times a week. That said, many team members come in more often, not because they have to, but because the vibe is just that good. We value a healthy work-life balance, and our flexible approach gives you the freedom to work in a way that suits you best. Trust, collaboration, and ownership are at the core of how we operate—and we can’t wait to see how your ideas will shape our future.

Are you a tech-savvy problem solver who enjoys tackling complex technical challenges in the CRM landscape? Do you thrive in a fast-paced SaaS environment where customer focus, troubleshooting, and innovation go hand in hand? If so, we’d love to have you on our team!

As a  Technical Support Agent , you’ll play a key role in providing high-quality support to our customers, helping them navigate our SaaS solutions and resolve technical issues efficiently. Your expertise in troubleshooting, diagnosing CRM-related challenges (Salesforce or similar), and guiding customers through configurations will be essential in ensuring their success.

You’ll be the go-to person for resolving product-related questions, improving workflows, and making sure our customers get the most out of our platform. Beyond resolving technical issues, you'll engage with customers in interactive sessions, provide best practice guidance, and continuously seek ways to enhance their experience.

Given our global customer base, you’ll work flexible hours to support different time zones, including occasional evening sessions for US-based clients (balanced with time off). Join us and become part of a forward-thinking support team where your technical skills, problem-solving mindset, and customer-focused approach will make a real impact.

What we expect

• 2-4 years of experience in technical support within a SaaS environment, preferably with CRM systems (Salesforce or similar)
• A strong passion for problem-solving, troubleshooting, and helping customers overcome technical challenges;
• Excellent communication skills, both with customers and internal teams, with a customer-first mindset;
• Ability to diagnose and resolve complex technical issues independently and collaborate on improvements;
• Adaptable and eager to immerse yourself in evolving CRM and SaaS technologies;
• Experience with Salesforce is an advantage!;
• Nice to have : Basic coding skills and the ability to read / modify sample code for customer requests;
• Key characteristics : analytical, proactive, resilient, adaptable, and technically curious.

What we offer

You like what you read but you have questions before deciding to move forward. I got you! Happy to clarify any doubts, so you can make a good decision, whichever that is. If you are not ready to apply yet, email me your questions :  hasret.seker@plauti.com. If you are ready, talk to you soon!

A kind request :  While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!