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TechBar Technician

TechBar Technician

Manning Global AGAmsterdam, North Holland, Netherlands
6 dagen geleden
Functieomschrijving

Our client, a leading global multinational information technology services and consulting company, is recruiting for a TechBar Technician to join their business in the Netherlands.

Position Title : TechBar Technician

Position Type : Permanent

Start Date : ASAP

Location :

Amsterdam, Netherlands

Contact :

Bojan | +49 89 23 88 98 671

Job Summary

  • We are seeking a highly motivated and skilled TechBar Technician to provide technical support to our customers in our TechBar area. The ideal candidate will have excellent customer service skills and a passion for technology. They will be responsible for diagnosing and repairing a variety of technical issues and providing expert advice to customers.

Key Responsibilities :

  • User and administration of operating systems including Mac OSX / IOS, Windows, and Linux Ubuntu.
  • Expertise in MAC OS and Windows OS platforms
  • Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
  • Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices.
  • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.).
  • Hardware provisioning, imaging, troubleshooting, and software installation for laptops
  • Apple & Dell), desktops (Dell), and corporate owned / BYOD mobile devices (IOS / Android) along with standard peripherals.
  • TCP / IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
  • Understanding and adhering to security policies and corporate best practices.
  • Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
  • Partner with senior members of the team to learn new skills, ask for help, and escalate as needed.
  • Understand all aspects of Salesforce configuration and technical / functional capabilities, including all changes and potential system implications related to ongoing releases
  • Perform all tasks related to the day-to-day operations of several large implementations of
  • Salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
  • Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
  • Training team members in formal and informal settings.
  • Customer and technical support processes.
  • Linux support experience
  • Provide technical support to customers at the TechBar area, including diagnosing and repairing a variety of technical issues.
  • Work with the store team to ensure the TechBar area is well-maintained and stocked with the necessary tools and supplies.
  • Document and maintain accurate records of all repairs and services provided.
  • Always maintain a positive and professional attitude, ensuring that all customers receive the highest level of service.

    • Qualifications :

  • High school diploma or equivalent.
  • A+ certification, or equivalent technical certification preferred.
  • 2+ years of experience providing technical support in a retail or customer service environment.
  • Strong customer service skills, including the ability to communicate technical concepts to non- technical users.
  • Excellent problem-solving skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
  • Knowledge of current Windows and Mac operating systems, as well as mobile operating systems (iOS and Android).
  • Ability to work independently and as part of a team, with a positive and collaborative attitude.
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    Technician • Amsterdam, North Holland, Netherlands