Technical writer

Professional Job Netherlands, Delft Customer Success Netherlands

This = the job you are looking for

As a technical writer in the Product Learning & Enablement (PL&E) team, you have a passion for developing user-friendly content for our customers. You ensure that they become fully familiar with our software and understand all its benefits. You achieve this by working closely together with subject matter experts and your PL&E colleagues.

Your main tasks are :

• writing customer-facing content such as documents, In Product Messages (IPMs), emails, release notes, FAQs, UI terminology and more.
• measuring whether our content has helped our customers. Isn't it good enough? Then we iterate and ensure that the content is improved.
• innovate how we create content to improve internal processes and new ways of offering content.

This = your team

The Product Learning & Enablement team is a close-knit team consisting of PO’s, technical writers, translators, instructional designers, learning specialists and leads. We are passionate about creating high quality content for our customers to make their lives easier. Over the past ten years we have developed a lot of content and have learned a lot about what works well and what doesn't. We therefore continuously investigate whether the way we transfer product knowledge still answers the information needs of our customers.

We are known for our customer focus, creative ideas and smooth collaboration. Asking for help when necessary and offering help when possible is in our DNA.

We work with SCRUM to plan and prioritize our work. Our source language is English, and our translators translate our content into Dutch, Flemish and French.

This = what your future colleague says

We're passionate about the content we create, and we have fun while doing it. If you love having discussions to figure out the best way to help customers, in between (silly) jokes and (virtual and physical) fun activities such as coffee breaks, then this is the place for you.” – Anfaal Mohd Nawawi

This = what you bring

With us you can be yourself and we would like to discover what sets you apart. For the technical writer position, you bring the following :

This = what you get

At Exact we work hard. And there is something in return. We find the balance between effort and relaxation very important. This way you can work up a sweat in our own gym. Or take a moment of rest at the coffee bar. Just clear your head and then throw yourself back into your daily tasks with new energy. And of course that's not all. As an Engagement & Training specialist, you can also count on a :

Employment contract for one year, with the prospect of a contract for an indefinite period;

This = why you shouldn’t wait

If it feels good, don't hesitate. Let us know why you are the right person for this technical writer position for our Customer Success department. And where will your Exact career lead you? That’s up to you. The career opportunities are unprecedented. 2000 enterprising colleagues have already paved the way. Are you on board?

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