Dutch After Sales Career Advancement

Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Dutch After Sales Support Specialist.

As a key member of our customer support team, you will be responsible for providing exceptional service to our Dutch-speaking customers. Your primary focus will be on ensuring their satisfaction by identifying and addressing their technical issues with iOS software troubleshooting, account management, and post-sales requests.

This is an exciting opportunity to work in a dynamic environment, collaborating with a multicultural team and enjoying various benefits, including a competitive salary, performance-based bonus, relocation package, ongoing training, and work-from-home policy.

Responsibilities

• Customer Service : Act as the first point of contact for all Dutch-speaking customers, providing timely and effective solutions to their queries and concerns.
• Troubleshooting : Identify and assess customers' needs to achieve satisfaction, using your problem-solving skills to resolve technical issues with iOS software and other related technologies.
• Account Management : Assist customers to manage and secure their accounts, including ID and password management.
• Post-Sales Support : Resolve customers' online store post-sales requests efficiently and effectively.
• Communication : Deliver high-quality support and handle customer complaints, providing appropriate solutions and maintaining a positive attitude.
• Call Handling : Manage large amounts of incoming calls professionally and promptly.

Requirements

Benefits