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IT Support Specialist L2 (English & French Speaking)

AkkodisAmsterdam, North Holland, Netherlands

9 dagen geleden

Functieomschrijving

Are you passionate about delivering top-tier IT support in a dynamic, international environment?

At Akkodis, we are looking for a bilingual IT Support Specialist (Level 2) to join the EU support team of one of our main clients, located in Amsterdam RAI. You will provide the technical support required to support the users across multiple EU locations, by communicating in English and French .

Whilst providing the highest level of support you will answer incoming calls, track all information in a service management system, use the knowledge base along with their expertise to resolve service requests and level 2, (2nd Line).

You will resolve Incidents as quickly as possible to guarantee a business continuity, and troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems.

Tasks and Responsibilities

Serve as the single point of contact within the Operating Companies and subsidiaries for ICT related issues, develop a thorough understanding of the end user.
Dealing with hardware and application support queries and issues reported to the Service desk
Take ownership and responsibility of any issues from start through to a successful resolution and pro-actively deliver ideas and plans to improve customer service
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets
Dealing with queries by following our clients’ IT knowledge articles and procedures Maintain and consistently demonstrate general
understanding of the various companies and employees, to properly prioritize the incoming workload.

Technical skills

ITIL Foundation certificate or good knowledge is favourable – you must understand Incident, Service Request, Change & Problem Management

Must possess technical knowledge of each system within company profile and application software used to provide a high level of support, e.g. Windows Operating Systems (7 &10), Mobile Devices (Windows, ioS, Android), Active Directory, MCSA is an advantage

Should possess basic knowledge of access management systems such (e.g. WSUS, SCCM)

Basic knowledge of network monitoring tools required (e.g. PRTG)

Basic knowledge of Antivirus & Encryption Management solutions

Broad skills regarding monitoring, operating, managing, troubleshooting and restoring to service to user’s devices

Additional

Analytical and troubleshooting way of thinking

Willing to learn and develop your skills further

Proven experience of working in an international corporate environment

Educated to degree level or relevant working experience

Languages (must-have)

English : Fluent (spoken & written)

French : Fluent (spoken & written)

If interested, please do not hesitate to apply!

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It Support Specialist • Amsterdam, North Holland, Netherlands