Customer Support L1 Agent - Dutch Speaker

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title : Customer Support L1 Agent - Dutch Speaker

Grade : 07

Location : Remote in The Netherlands

In this exciting position, you get to work with top-notch technologies of the Retail software industry

and you will get the chance to work with world’s leading Retail companies.

This position requiresbasic level of technical support for software and hardware products. This level of support is designed to handle dynamic,high-volumesupport which generally requiressome technical knowledge. The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.

Key Areas of Responsibility

To handle inquiries via phone or to lesser extent e-mail.

Manage caseload (escalations and requests for assistance) and record information into the Incident tracking system.

Diagnose and solve technical issues that originate from our customers.

Provide technical assistance and remote troubleshooting support.

To resolve problems by applying established policies, procedures and tactics and using pro-active communication towards our customer.

Manage operations during scheduled shifts using on-hand tools and observations.

Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.

Languages

Dutch– Proficient (written and spoken)

English – Intermediate (written and spoken)

Education and / or Requirements Required

Candidates should possess a minimum High School degree or equivalent.

Candidates are expected to have excellent communications and interpersonal skills.

Candidates are expected to have basic computer knowledge.

Candidates should have firm organizational skills.

Preferred (but not crucial)

Out of the box way of thinking

Experience in customer facing roles or in technical support

Experience in retail environment

Experience with ITIL practices, Linux Command Line, Windows and MS Office

Offers of employment are conditional upon passage of screening criteria applicable to the job