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Customer Support Representative (Dutch Speaker)

Customer Support Representative (Dutch Speaker)

Zoho Corporation EuropeUtrecht, UT, nl
30+ dagen geleden
Vacaturetype
  • Quick Apply
Functieomschrijving

Job Description

Welcome to the world of Zoho — where innovation, efficiency, and customer-focused solutions come together to transform the way businesses operate. As a global leader in cloud-based software, Zoho empowers organisations of all sizes to thrive in today’s digital landscape through a comprehensive suite of powerful, scalable SaaS products.

Privately held and proudly independent, Zoho is driven by curiosity, collaboration, and a commitment to solving real-world problems. We believe in experimentation, learning through iteration, and trusting our instincts to create meaningful impact. Our teams span continents, yet we operate with a unified mission : to build software that makes doing business simpler, smarter, and more human.

Are you a motivated and ambitious individual ready to launch your career in the tech industry? Zoho is looking for a Customer Support Representative to join our growing team and help deliver exceptional service to our European customers.

This is a fantastic opportunity for a proactive self-starter with a genuine passion for customer support to gain hands-on experience in a fast-paced, innovative environment. You'll work alongside a talented, international team, contribute to meaningful projects, and have the chance to grow your skills and career within a company that truly values your development.

Be part of a company where your voice matters, your ideas are welcomed, and your work helps shape the future of business software. We’re excited to meet you!

Key Responsibilities :

  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.

Requirements

  • Full professional proficiency in English and Dutch Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
  • Basic programming knowledge.

    • Benefits

  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
  • Continuous training and professional development opportunities
  • Supportive and inclusive work environment
  • Clear development plan in the short, medium and long run
  • Participation in coaching and mentoring schemes
  • Opportunity to work with a global team and contribute to the growth of a leading technology company

    • It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

    Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

    Together, let's shape the future of business software!

    Requirements

    Requirements

  • 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products.
  • Proven track record of successful solution delivery to enterprise clients.
  • Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes.
  • Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment.
  • Strong analytical and problem-solving skills with a consultative approach to addressing client needs.
  • Fluency in English and French is mandatory for this role
  • Ability to travel as needed to meet with clients, attend conferences, and lead engagements.
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
  • Supportive and inclusive team and colleagues
  • MacBook, mobile and paid SIM
  • Company provided Lunch
  • Permanent Contract after the successful completion of the probationary period
  • A vibrant international environment
  • Reimbursement of approved business expense
  • Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
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    Customer Support Representative • Utrecht, UT, nl