Senior Consultant-SmartComm

Job Description :

Role – Senior Consultant

Technology – SmartComm and / or Thunderhead

Location – Netherlands

Job Description

As a Senior Consultant or a CCM Solution Specialist, you are an expert at contributing to different phases of the development and / or consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the configuration, setup, integration of CCM platform with the overall solution.

You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, SmartComm and / or Thunderhead, and Mail house services, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities :

• Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Provide guidance to development teams (Including offshore) on technology architecture best practices
• Design and implement CCM strategies that align with business objectives and customer experience goals.
• Lead the integration of enterprise applications such as upstream AR / Admin Systems, Integration layer, SmartComm and / or Thunderhead, archival and Mail house services.
• Provide expert advice on the use of integration technology, data architecture, and system architecture, including best practices for CCM.
• Work with enterprise Architects to develop efficient and scalable CCM solution using niche features of SmartComm and / or Thunderhead. Finalize data models, SmartComm and / or Thunderhead deployment models to provide cost effective and standardized solution that can cater to all current and envisioned future needs
• Work with Vendor team for installing, configuring and establishing connectivity to SmartComm and / or Thunderhead products from client Infra

Skills :

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include :

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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