Associate Director Operations

Your responsibilities

Responsibilities include, but are not limited to :

Setting the example with respect to quality and ensures excellent

administrational) service standards

Managing and increasing the effectiveness and efficiency of support teams (HR,

IT, Finance, Risk & Compliance, etc.) through improvements as well as

coordination and communication between support and line functions

Creating conditions and working environment in such a way that employee

satisfaction is optimised

Ensuring respect of procedures within the various business units in compliance

with internal policies (e.g. ISAE) as well as external legal and regulatory

requirements (e.g. CSSF, PSF related, etc.).

Developing and improving operational systems, processes and policies as well as

managing of process improvements

Driving initiatives in the Management Team and organization and contributing to

short and long-term operational excellence and organizational strategy and

planning

Overseeing, initiating and implementing changes in any ICT applications

Developing project plans, overall action items and specific deliverables

Completing (ad hoc) projects and duties or responsibilities as needed and

gathering project requirements and document objectives + creating project

management structure

Managing projects (local or organization wide) that have an impact on relevant

organizational efficiencies and assisting in local implementation / roll-out.

Directing and advising new systems implementation ensuring maximum reporting

benefits are derived

Proposing the implementation of innovative procedures / solid processes to support

immediate business needs

Playing a significant role in (long-term) planning, including an initiative geared

toward organizational excellence

Driving local change management and supporting the organization’s change

management program

Supporting other activities aligned with the organization’s defined Operations plan

and strategy.

Your profile :

You have strong communication skills and can work well in a team and independently

You are accurate, organized,  flexible, hands-on and deliver their best work when

facing a tight deadline

You have relevant working experience in project management

You are fluent in English, written and spoken. Any additional language is

considered an advantage

What we offer :

You have strong communication skills and can work well in a team and independently

You are accurate, organized,  flexible, hands-on and deliver their best work when

facing a tight deadline

You have relevant working experience in project management

You are fluent in English, written and spoken. Any additional language is

considered an advantage