Learning, Training and Development Intern - EMEA

EMEA Learning, Training and Development Intern

WHO WE ARE

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

PURPOSE OF THE ROLE

The EMEA Learning, Training and Development Intern will work in close partnership with the EMEA Head of Learning, Training and Development and the LTD Manager and LTD Specialist, to support the business strategy, in 35 countries, through enabling learning solutions across the EMEA region. This role is mainly responsible for supporting the creation and translation of e-learning and digital training modules for the front-of-house target population. S / he will be responsible for handling the AI translation tool Smart Cat, for designing and creating content promotion materials, on-line training calendars and support the participation rate in the digital learning platform Level Up. This role is supporting the team in creating new digital content for retail and F&B for Level Up and ensuring onboarding programs are in place. All these tool across the region are in support of building a high performance, high engagement culture delivering first class service. The role includes curriculum design, training communication and promotion, training administration, training analysis and learning initiatives fit for the LMS system.

RESPONSIBILITIES

• Ensures that all Global and Regional digital learning content is translated and uploaded onto Level Up (our Learning Management System for Operations) and Altitude (our LMS for Back-of-House positions).
• Keeps close contact with the EMEA Learning, Training and Development team to see what additional tools or training communication they need
• Creates internal communication posts on Canva to promote the digital learning calendar, our core principles in action and other communication
• Support Outlook in making sure the new people receive an On-Boarding Booklet and receive their Welcome to Avolta training (live or virtually)
• Participates in bi-weekly calls with country L&D network sharing updates on the translation, communication and promotion of LTD learning solutions
• Updates the training catalogue quarterly, ensuring all new content is showcased for the people in the region
• Supports in the design or training presentations, training powerpoint and analysis of training through excell.
• Supports in the design of e-learning content for front-of-house team members of specific modules for service enhancement in the form of short movies
• Seeks new ideas on how to deliver and design programs targeted towards the next generation
• Supports in the updates of powerpoint presentations and updating the e-learning modules
• Implements front-of-house internal career development programs
• Runs monthly reports and checks to see if all entities have compliance / legally required training programs in place such as first aid, fire & safety, alcohol service, evacuation and HACCP.

WHAT WE ARE LOOKING FOR

Join Avolta :

Avolta aims to make it priority to hire people of all backgrounds, genders, race, age, income, education, ethnically background, religion, political orientation, disability, sexual orientation or personality – we also make it our priority that our associates feel that they belong to our organization. Therefore, we promote an inclusive environment in which everyone feels accepted, respected and valued as an individual and in which opportunities and resources are equally accessible.

This is a great opportunity for a student of hospitality, marketing or psychology who is ready for the next step in their career, If you are looking for a dynamic role within a worldwide organization where people are put at the heart of what we do, then we look forward to hearing from you!