Director Global FinOps - Billing

Job Description

The Director of Billing Operations is responsible for leading all international billing processes of the Global Customer Finance Operations organization (GCFO), which oversees order-to-cash processes for Advertising Sales, TV Distribution, Universal Pictures International, Universal Networks, and Brand Development, among other NBCU businesses. This role reports to the Sr. Director GCFO Operations. The scope of GCFO's overall billing is ~$16 billion a year, of which International makes up ~$ 6 billion and encompasses over 150 company codes, varied currencies, tax structures, and systems.

Process Governance

• Manage & lead the O2C operations team and the BPO by providing clear guidance and goals.
• Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance for both NBCU-wide and BPO-related
• Understand BPO SLA’s and deliverables and be able to execute accordingly
• Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice
• Work closely with GCFO and BPO leads in resolving and monitoring delivery services,
• Drive continuous and sustainable improvements
• Ensure adequate process documentation and training materials are developed and maintained.
• Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures, reports, and other
• Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, and persuading business owners.

Control

Technical & Process Support :

Other Responsibilities & Deliverables :

People Management :

Qualifications

Bachelor degree or equivalent in a finance related area ( HEAO BE);

Minimum 6-8 years’ experience in a similar position within an international environment (Entertainment industry preferred);

Experience in Licensing or royalty based contracts

Experienced people manager : proven ability to lead, motivate and inspire high performance within a high paced environment;

Proactive coach and mentor, positive influencer : demonstrated background in developing team’s collective, and individual, skills;

Ability to lead an off-site team effectively;

Excellent problem solving & decision-making skills. Able to work to tight deadlines.

Persuasive communicator : proven ability to work across functions and manage key stakeholders, ability to ensure clarity of information, and to eliminate any ambiguity and confusion that may exist

Ability to effectively present business initiatives and project plans

Proven Project management skills

Fluent in English other European language is a pre

Lean or six-sigma aptitude is a pre

Experienced CRM user ( SAP)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to .