Revenue Tooling Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team

As Revenue Operations Technology Manager, you’ll own and optimize our commercial tech stack (excluding Salesforce) and the merchant-facing project tools used by the Professional Services team. Your focus will be on building scalable, high-impact solutions that support growth.

In this role, you’ll streamline customer onboarding by improving tools and workflows, uncovering inefficiencies, and driving automation and integration to boost ROI and enhance the merchant experience.

You’ll join the Revenue Operations Tooling team, part of RevOps; a function that drives scalable, data-driven growth by aligning people, processes, and technology across the go-to-market organization.

What you’ll do

• Tool evaluation and implementation - You will conduct thorough assessments of third-party tools to determine their compatibility with our business objectives and requirements. You will also be responsible for the implementation of selected tools.
• Tool optimization - You will continuously iterate on existing processes and setups to ensure innovation within our technology stack according to the business objectives.
• Tool administration & configuration - You will manage our Project management used by our professional services team tools ensuring proper setup, performance and workflows according to best practices.
• Tool integration - you will work closely with engineers and other teams to ensure technologies are nicely integrated in our stack to ensure data accuracy and workflow efficiencies.
• Training and documentation - You will collaborate with the digital enablement team by providing them with documentation which they use as input for training and playbooks. Occasionally you will host training sessions to educate our internal users.
• End user support - You will support our users by troubleshooting issues, reviewing integration setups and providing support through incoming tickets.
• Data Management - You will ensure accurate and consistent data flow between third-party tools and internal systems, implement governance practices to maintain data integrity and reliability.

Who you are