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Senior Technical Support Engineer

RCC ConnectHoofddorp, North Holland, Netherlands

27 dagen geleden

Functieomschrijving

Job Title : Senior Technical Support Engineer

Location : Hoofddorp, Netherlands (Hybrid Working)

Salary : €80,000 – €90,000 + Benefits

Industry : Electronic Security / Surveillance / SaaS

Employment Type : Full-Time | Permanent

About the Company

We are a global provider of advanced security solutions, specializing in IP CCTV cameras, video management software (VMS), and cloud-based services (VSaaS). As we continue our expansion across Europe, we are looking to hire a Senior Technical Support Engineer to join our dynamic team based in Hoofddorp, Netherlands.

The Role

This is a hybrid position, combining on-site and remote work. You’ll be part of our post-sales technical team, supporting customers across the region with :

1st and 2nd line technical support for hardware and software solutions
Managing and maintaining customer relationships through effective troubleshooting and training
Setting up and operating a local test lab to validate products and firmware
Escalating issues and providing feedback to the global HQ
Playing a key role in building and mentoring a growing European technical team

Key Responsibilities

Diagnose and resolve technical issues related to IP CCTV, NVRs, VMS, and VSaaS platforms

Deliver technical training and remote / on-site support to customers and partners

Liaise with internal product and engineering teams to address product feedback and escalate bugs

Document solutions, create technical guides, and contribute to knowledge bases

Travel occasionally for site visits, training sessions, and customer support

Candidate Requirements

Minimum 3 years' experience in technical support within the electronic security or security software industry

Background working for a security manufacturer or vendor

Strong hands-on knowledge of IP CCTV systems, network video recorders (NVRs), video management software (VMS), and cloud security solutions (VSaaS)

Fluent in English (written and spoken)

Excellent problem-solving and communication skills

Previous team leadership or management experience is desirable

Flexibility to travel when required

What We Offer

Competitive salary : €80,000 – €90,000, depending on experience

Generous benefits package

Hybrid working model for better work-life balance

A collaborative and innovative work environment

Real opportunity to build and grow a technical support function in Europe

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Technical Support Engineer • Hoofddorp, North Holland, Netherlands