Job Title : Senior Technical Support Engineer
Location : Hoofddorp, Netherlands (Hybrid Working)
Salary : €80,000 – €90,000 + Benefits
Industry : Electronic Security / Surveillance / SaaS
Employment Type : Full-Time | Permanent
About the Company
We are a global provider of advanced security solutions, specializing in IP CCTV cameras, video management software (VMS), and cloud-based services (VSaaS). As we continue our expansion across Europe, we are looking to hire a Senior Technical Support Engineer to join our dynamic team based in Hoofddorp, Netherlands.
The Role
This is a hybrid position, combining on-site and remote work. You’ll be part of our post-sales technical team, supporting customers across the region with :
- 1st and 2nd line technical support for hardware and software solutions
- Managing and maintaining customer relationships through effective troubleshooting and training
- Setting up and operating a local test lab to validate products and firmware
- Escalating issues and providing feedback to the global HQ
- Playing a key role in building and mentoring a growing European technical team
Key Responsibilities
Diagnose and resolve technical issues related to IP CCTV, NVRs, VMS, and VSaaS platformsDeliver technical training and remote / on-site support to customers and partnersLiaise with internal product and engineering teams to address product feedback and escalate bugsDocument solutions, create technical guides, and contribute to knowledge basesTravel occasionally for site visits, training sessions, and customer supportCandidate Requirements
Minimum 3 years' experience in technical support within the electronic security or security software industryBackground working for a security manufacturer or vendorStrong hands-on knowledge of IP CCTV systems, network video recorders (NVRs), video management software (VMS), and cloud security solutions (VSaaS)Fluent in English (written and spoken)Excellent problem-solving and communication skillsPrevious team leadership or management experience is desirableFlexibility to travel when requiredWhat We Offer
Competitive salary : €80,000 – €90,000, depending on experienceGenerous benefits packageHybrid working model for better work-life balanceA collaborative and innovative work environmentReal opportunity to build and grow a technical support function in Europe