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Front office agent

Front office agent

Amstel HotelAmsterdam, NL
30+ dagen geleden
Functieomschrijving

Are you brilliant in ensuring guests have a memorable exceptional experience? Are you highly passionate about hospitality? Then the Amstel Hotel invites you to join our brilliant dynamic Front Office team!

This is our history, belong to our future

A home to belong. And that has been this way for over 150 years. The first five-star hotel of Amsterdam opened her doors in 1867. Designed by Samuel Sarphati, it took exactly one year to build the hotel. From that moment forward, she has always been known for her rich history of genuine hospitality and royal service. Our brilliant colleagues have always been part of that luxurious journey. Not only a home away from home for our guests but a home to belong for our colleagues.

A LITTLE TASTE OF YOUR DAY TO DAY :

  • Ensures that all guests receive a warm welcome and courteous welcome upon check-in and check-out
  • Ensures the guests are assigned to the type of room requested in accordance with the room rate
  • Creates memorable luxury experiences for our guests.
  • Works according to the hotel standards and according to schedule, inclusive of night shifts
  • Attends to guest enquiries, request or complaints in an efficient and courteous manner, referring to management whenever necessary
  • Provides accurate information to guest enquiries related to hotel facilities

CANDIDATE PROFILE

  • Teamplayer
  • Knowledge or passion for luxury and hospitality
  • Accurate
  • Motivated
  • Creative
  • Positive attitude
  • Good communication skills
  • Good command English language, Dutch is beneficial
  • Experience with Opera is an advantage

    • WHAT DO WE OFFER

    Working at The Amstel Hotel in Amsterdam is accompanied by brilliant working conditions :

  • A pleasant and collegial working environment in which own initiative is appreciated
  • Travel expenses for a commuting distance of more than 5 km
  • Your staff uniform will be washed by the hotel
  • Personal budget for educations (ex. Social Hygiene, Wine trainings, etc.)
  • Personal development and growth opportunities
  • To stay fit we offer a discount on your contract with Trainmore + 1 Euro discount for every time you go!
  • Employee discount on the worldwide 6000+ hotels of InterContinental Hotel Group
  • 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card
  • Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.

    • We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.

    Bedrijfsomschrijving

    THE GRAND DUTCH RESIDENCE' : BELEEF DE MAGIE VAN HET AMSTEL HOTEL

    Het Amstel Hotel is een vijfsterrenhotel, gekenmerkt door een rijke geschiedenis van oprechte gastvrijheid en uitzonderlijke luxe. Het hotel, met zijn unieke ligging aan de Amstel, ontving zijn eerste gasten in 1867 en staat sindsdien bekend om zijn majestueuze uitstraling en huiselijke warmte.

    Werken bij Het Amstel betekent werken met een team dat toegewijd is aan het leveren van unieke, koninklijke en betekenisvolle ervaringen. Het betekent samenwerken om het onmogelijke te realiseren, zodat onze gasten zich thuis voelen. En net dat stapje verder gaan voor hun wensen. Wij van het Amstel hebben de eer om deel uit te maken van de speciale herinneringen van onze gasten. Om comfort en service te bieden. Om hen te helpen Amsterdam op de best mogelijke manier te ontdekken.

    Onze Director of HR - Brian Verrijp beschrijft hier zijn vernieuwde visie voor het Amstel hotel.