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Student Support Officer

Cambridge Education GroupAmsterdam, Netherlands

26 dagen geleden

Salaris

€ 31.350,00 per jaar

Functieomschrijving

We are currently looking for a new Student Support Officer to join our OnCampus Amsterdam centre.

The role is on a full-time, fixed-term contract until December 2025, with the location in Amsterdam, the Netherlands. Ideal start date is as soon as possible.

Based at the OnCampus Centre, the Student Support Officer performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda. As well as being a first point of contact with OnCampus Central Admission colleagues in Cambridge, Sales and Marketing teams and the admissions offices of the partner university.

The primary function of the post will be to support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction and visa maintenance processes.

A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) and the partner university, in respect of compliance processes, data management and safeguarding.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Student Support

To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
To provide a focused and high level of customer service.
Ensuring existing students are actively engaged in the OnCampus experience through the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.
To support the OnCampus Finance Team in management of student finances in accordance with OnCampus processes.
Liaise with University association and other University departments to promote and encourage social, cultural, sports activities and events to students ensuring they are aware of activities, for example via social media.
Manage accommodation requests (if required), in cooperation with local University team, OnCampus Pre-arrival team and available private providers.

Student Admissions

Maintenance of accurate student records including, where applicable, those that apply for direct entry; providing reports on final student numbers.

Answering enquiries from OnCampus Sales and Agents on student's application status and next steps

Liaison with partner university Admissions teams on all students including direct entry where applicable, with student application progress, interviews and acceptance status changes acting as conversion support for students.

Supporting students with Visa application processes, procedures, status and arrival details.

Providing pre-arrival and administrative support as required

HND or equivalent experiential learning

UKCISA or other training related to visa rules and regulations (desirable)

Experience of working in a customer-focussed environment

Experience of providing customer support

Experience of working with data

Experience of working with International students (desirable)

Experience of working in an admissions or visa advisory capacity (desirable)

IT literate

Ability to plan workloads and meet deadlines

Ability to work unsupervised

Attention to detail

Ability to keep accurate records and to track information

Excellent interpersonal and communication skills – verbal, written and electronic

Fluency in Dutch is desirable and not essential

Working with our OnCampus team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group's flexible and fast-paced experts help learners around the world to Achieve More.

What does OnCampus do?

OnCampus teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master's degrees at leading universities in the UK and mainland Europe. Since 2008, OnCampus has helped thousands of students progress to their chosen university. OnCampus is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Few of the Benefits

Perkbox (includes hundreds of discounts)

Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions

Discounted rates on Master's degrees with CEG Digital Partner Universities (25% off)

Salary : 31350.00-31350.00 EUR / YEAR

Closing Date 17 December 2024