IT Onsite Support Engineer

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Vacature IT Onsite Support Engineer

Mission

The IT Onsite Support Engineer provides a high-quality IT Service to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed.

Your main place of work will be Amsterdam, Netherlands. Occasional trips to other Atlas Copco locations in The Netherlands will be expected (Oss, Oosterhout, Tilburg, Zwijndrecht, Zwolle and Leende).

This position reports to the IT Team Leader – Netherlands (Ferry van den Boomgaard).

Responsibilities

• provide full onsite / desk side support to end users for all their IT issues, service / change requests
• image , deploy , upgrade and refresh PCs and manage assets
• administrate and solve incidents assigned to the local on-site support
• participate in small to medium size projects
• provide hands on support to our specialist team with server , network, telephony infrastructure
• advise customers and users on their IT needs and best practices
• establish and maintain strong relationships with local business
• provide local subject matter expertise regarding processes, technology, organization and business
• continuous development and improvement of On-Site Support service delivery
• continuous focus on customer satisfaction, compliance and standards
• work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• team up with your peers at other Benelux locations in case of cross functional support is required
• Administrative follow-up on daily operations & projects (ticket handling) to ensure reportability

Experience

• extended experience of successfully delivering IT services (minimum 2 years)
• proven experience as a single point of contact in service delivery
• proven track record of cultural awareness while collaborating with peers in the other regions

Knowledge

• strong technical knowledge of troubleshooting PC’s, laptops, Windows 10 / 11,
• Strong knowledge of Microsoft products
• basic knowledge of cloud technologies
• good overall understanding of IT service delivery in a dynamic environment
• Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Experience in the ServiceNow tool is a plus.

Education

• higher degree / diploma / IT industry certifications
• certification within ITIL (Foundation) is a benefit
• fluency in Dutch and English, spoken and written is a must

Personality

• a customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• a team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• a methodical and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• a resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• an innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• open-minded with a global mindset, curious to understand and learn new perspectives
• a person who complies with our DNA =>

Commitment – Interaction - Innovation