Operations Manager

Operations Manager @ Via Amsterdam

As the Operations Manager at Via Amsterdam, you will play a crucial role in ensuring a smooth and efficient hotel operation. You will be responsible for overseeing all aspects of daily operations, including staff management, guest satisfaction, and facility management. With close to 1000 beds in various room categories, a restaurant & bar, game area, cinema room and more, we operate in the larger segment of youth hotels.

In this role, you will lead a team of dedicated staff members, providing guidance and support to ensure an exceptional guest experience - the Via way. You are the main point of contact for the Head of Departments of Housekeeping, Front Office (incl. Duty Managers), Bar & Restaurant, Kitchen, and Maintenance.

You will be responsible for hiring, training, and scheduling staff, as well as conducting performance evaluations and addressing any performance issues that may arise. Additionally, you will be responsible for maintaining high standards of cleanliness and safety throughout the hotel. You will oversee the maintenance and repair of facilities, ensuring that any issues are addressed promptly and efficiently. You will also support the team in managing guest relations and ensuring a positive experience for all guests.

You’ll be a great fit if you bring a few of the below with you :

• You possess great people skills. You understand that our team members are our biggest assets. You know how to motivate people and enjoy sharing knowledge & growing people.
• Ability to effectively manage a large team (80+ staff members) and prioritize tasks to meet operational goals.
• A flexible attitude, with a hands-on approach. It's in our Via DNA to provide supportive leadership and to be present.
• Excellent communication and problem-solving skills.
• Around 1-2 years working experience in a similar role in a smaller hotel operation or experience as an Assistant Operations Manager in a larger hotel operation.
• Proficient in English, both verbal and in writing. Dutch is a strong plus.

What we offer :

Our mission possible

We are a fast-growing multi-brand company. At all of our brands, we aim to be far from the same-same. We want to help our guests travel, meet and work differently and discover life in creative new ways. A life that is a journey of discovery. We are not just a place to stay or work, we are a community and we need you to help us build this community where diversity, excitement and fun are the key components. Our mission is to create an affordable place where people can connect and have buzzing experiences.

Get ready to apply!

Having fun, connecting with like-minded people and making memories - that's what matters to us. Preferably, in a not so standard way. We're like the McCallaster "family" - a bit dysfunctional, sometimes messy, but we care for each other and always stick together. If this fits you, then don't wait and hit that apply button. We can't wait to hear from you!

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