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Junior Operations Coordinator

Page PersonnelDen Bosch, NL

16 dagen geleden

Vacaturetype

Tijdelijk

Functieomschrijving

For our client in Den Bosch, we are seeking a motivated Junior Operations Coordinator to support operational processes within a dynamic international environment. This part-time position (20-24 hours per week) focuses on complaint handling, goods return processes, and service database administration.

Description

Key Responsibilities of the Junior Operations Coordinator :

Complaint Handling :

Ensure all EU complaints are processed and maintained within the required timeframes.
Accurately update and manage the EU complaints dashboard.
Communicate EU complaints to suppliers in compliance with applicable regulations.

Returns Handling (RMA) :

Manage returns related to complaints, including hardware returns to the EU Distribution & Service Center and disposable returns to the U.S. headquarters.

Handle shipments for disposable returns (trunk stock, consignment, hospitals).

Coordinate shipments for hardware exchanges.

Manage spare parts shipments for customer or on-site engineer needs.

CRM and Field Service Management :

Create and manage service cases.

Prepare service quotes for customer-owned activities.

Generate work orders for required service activities.

Manage (spare parts) inventory and book parts for work order activities.

Create service invoices based on quotes, activities, or service contracts.

Additional Responsibilities :

Perform effectively in fast-paced conditions.

Use good judgement to make decisions.

Prioritise tasks and manage multiple responsibilities simultaneously.

Collaborate successfully with various teams.